🚚 Free shipping if you spend minimum of $80.
🚚 Free shipping if you spend minimum of $80.
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LuanaVon Beauty — Terms & Conditions
1. Overview
Welcome to LuanaVon Beauty. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.
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2. Products & Descriptions
We aim to describe and display our products as accurately as possible. However, slight variations in color, packaging, or design may occur due to updates or screen differences. Our DIY beauty products are intended for personal use only.
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3. Orders & Payments
All prices are shown in New Zealand Dollars (NZD) and include GST where applicable.
Orders are confirmed once payment is successfully processed.
We reserve the right to cancel or refund an order if an item is out of stock or if there is an error in pricing or product information.
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4. Shipping & Delivery
We ship within New Zealand using trusted couriers.
Standard rates: Urban $7.50, Rural $11.50. Free shipping on orders over $80 NZ-wide.
Estimated delivery: 1–3 business days (urban), 3–6 business days (rural).
We are not liable for delays caused by the courier service, weather events, or incorrect addresses.
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5. Returns & Exchanges
We want you to love your purchase. If your order arrives damaged or incorrect, contact us within 7 days at Support@luanavon.com with your order details and photos if needed.
For hygiene and safety reasons, we cannot accept returns of opened or used beauty products unless faulty.
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6. Safety & Allergies
Always patch-test beauty products before full use. We are not responsible for allergic reactions or misuse of products. Full ingredient lists are provided for transparency.
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7. Intellectual Property
All content on our website (including logos, product names, text, and images) is the property of LuanaVon Beauty and may not be copied or used without permission.
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8. Privacy
Your personal details are safe with us. We only use your information to process and deliver your orders. For details, see our Privacy Policy.
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9. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our website means you accept any changes.
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10. Contact Us
For questions or concerns, contact us at:
LuanaVon Beauty — Return & Refund Policy
1. Our Promise
We want you to love every purchase from LuanaVon Beauty. If there’s an issue with your order, we’re here to help.
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2. Returns & Eligibility
Due to the personal nature of beauty products, we cannot accept returns on opened or used items for hygiene and safety reasons.
We happily accept returns or replacements for:
Items that arrive damaged or faulty.
Incorrect products sent in error.
To be eligible, please contact us within 7 days of receiving your order.
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3. How to Request a Return or Refund
1. Email us at [your brand email] with:
Your order number
Photos of the item and packaging (if damaged or incorrect)
2. Wait for our confirmation and return instructions (if applicable).
Please do not send products back without contacting us first.
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4. Refunds
Approved refunds will be processed back to your original payment method within 5–7 business days after we receive and inspect the returned item (if return is required).
Shipping costs are non-refundable, unless the return is due to our error (e.g., incorrect item sent).
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5. Exchanges
We do not offer direct product exchanges. If you want a different item, please place a new order once your refund is processed.
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6. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
First, check your bank or payment account again.
Then contact your payment provider — sometimes it takes extra time.
If you still need help, reach out to us at Support@luanavon.com
Copyright © 2025 LuanaVon Beauty - All Rights Reserved.
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